It is the mission of IMO and its provider network to ensure the delivery of
excellent quality health care and a safe stay at work / return to work
for the injured employee.
Quality Medical Care: We strive to
provide quality treatment care plans that use evidence based
guidelines such as the Official Disability Guidelines (ODG) and the Medical
Disability Advisor (MDA).
Medical Case Manager: Each injured
employee will be assigned a telephonic case manager and, if necessary, a
field case manager. The IMO Certified Medical Case Manager will
coordinate effective communication between all parties and will focus on
accelerating prescribed treatment and preventing lost time through education
as well as facilitating a safe return to work.
Return to Work: To proactively encourage
stay at work, but, when need arises for lost time, quickly develop a return
to work plan (including the use of the Medical Disability Advisor),
understanding the urgency to return employees to a work setting.
Provider Report Card/Performance: We
emphasize the serious importance of impacting the lives we touch with
measurable results. Performance Based Measures (PBM) is the usual
methodology used to ensure accountability for outcomes and results. The PBM
report card will be available for review by both IMO and the Division of
Workers’ Compensation (DWC). The areas of measurement include the following:
Satisfaction of Care: Communication, wait time,
professional demeanor, compassion and satisfaction with the progress of
care.
Utilization: Appropriate utilization of services
by diagnosis according to evidence-based guidelines
Health Care Costs: Overall cost of care
considering duration and medical necessity.
Access to Care: Availability and accessibility
of providers.
Return to Work: Lost time prevention or early
return to work in order to promote effective recovery. Use of the guidelines
for benchmarking and prognosis for return to work is essential
Health Outcomes: Overall health outcomes will be reviewed.
Thank you for being an integral
part of the IMO Med-Select Network® Team and for your commitment to
our mutual mission for delivery of quality and effective medical care.
